MadWolf's mission is to help our clients achieve their mission through technology.  We are able to do this efficiently by custom tailoring our support agreement to their needs.

Managed Services is our commitment to help organizations be as productive as possible by:

  • Minimizing downtime through actively monitoring all SNMP capable devices
  • Fully managing those devices through juried patching as well as eliminating issues before they manifest into problems
  • Aligning with an organization’s culture and acceptance of technology and recognizing the various constraints of time, budget, and infrastructure, while offering the best suitable strategies and solutions.

 

FULLY MANAGED IT SUPPORT

Help Desk Coverage

Unlimited end-user helpdesk with 24x7x365 and onsite support as required.  MadWolf's process is time-tested and overseen and escalated by the Help Desk Manager in conjunction with our authomated system.  If a ticket remains unresolved, it is brought to the VP level for resolution.  

Cloud Computing

Whether it's Google, AWS, or Microsoft, MadWolf has the experience and expertise to move you seamlessly to the Cloud, surround your presence securely, drive business value through it, manage access to every element of it, and manage and secure every one of your endpoints to keep your people safe, engaged, and productive, from anywhere, all the time. 

MadWolf’s CCn365 delivers a truly seamless digital workspace designed for governance and security, knowledge management, sharing, and collaboration.

Monitoring & Management

Data backup and recovery, network devises, ESB (if selected), license management, server & cloud management, and workstation management.

Virtual Chief Security Officer (vCSO): Responsible for the safety and security of company data, personal data, and IT assets.

Monitoring and management 24x7x365 with customer access to real-time status and reporting.  License, server, network devices, and workstation management.

Security

Enhanced Security Bundle (ESB): involves implementing a set of best-of-breed security tools that provide far greater value than the protection offered by simple firewalls and signature-based antivirus system.

Security Training Security training in the simple, base mode is usually run by the customer through an online

portal. The Advanced, Full training requires more involvement at the engineering level and therefore, a richer active management role is provided.

Security Systems and protocols including multifactor authentication, encryption, digital rights management, single sign on and active directory.

Virtual Chief Security Officer (vCSO): MadWolf offers a vCSO that organizations can call on for support with planning and executing an effective cybersecurity strategy.